Popular Articles | Page 1 | American Heritage Lending

Get Support

Last Updated: 08/01/2025 in Contact Us

We’re just a call or click away! Any time you have questions or need help with your mortgage, we’re here to support you! Here are a few ways to reach us: Are you having trouble making payments? As your mortgage partner, we are here to hel...
Your First Payment

Last Updated: 08/01/2025 in Newly Closed Loans

When will I receive my first billing statement? If your loan just closed, please look out for your first statement in the coming weeks, before your first payment is due. Can I opt out of receiving paper statements in the mail? Yes, you can ch...
Ways to Pay

Last Updated: 08/01/2025 in Payments and Payoffs

How can I make payments? We offer a variety of quick and easy payment options. Choose the way that is most convenient for you: Online via our website or app Set up autopay (recurring monthly ACH drafts) online or by phone Call to set up budge...
Escrow Waiver

Last Updated: 08/01/2025 in Escrow, Tax & Insurance

Can I remove my escrow account? Options to remove an escrow account from a loan vary based on factors such as state laws, investor guidelines, loan type, property type and Loan-to-Value (LTV) ratio. If the loan qualifies, tax payments and homeow...
Getting Started

Last Updated: 02/03/2025 in Online Access

What should I do the first time I log into my account? Once you’re logged into your account, you can: See an overview of your loan , including balance, interest information, payoff date, escrow details, payment history, and more. Go to My L...
Claims

Last Updated: 08/01/2025 in Disaster Claims & Assistance

What do I need to do if my home has been damaged? Here’s what you need to do first: Contact your hazard insurance company to file a claim. Call us at  833.253.1133 , and w e'll let you know what information is required to d...
Who to Contact

Last Updated: 08/01/2025 in Year-End Statements

I have other questions about year-end tax statements. Whom should I contact? If you have questions specific to taxes and deductions, reach out to the experts. Consult a qualified tax advisor, contact the IRS at 1-800-829-1040, or visit IRS.gov...
How to Register Online

Last Updated: 02/03/2025 in Online Access

How can I access my mortgage online? Registering online is quick and easy. Here's how: Click LOG IN above or in the sidebar. Click Register Your Account . Enter your last name, SSN or EIN/TIN, date of birth, and email address (all fields ...
Mortgage Assistance Options

Last Updated: 08/01/2025 in Financial Hardship

Need M ortgage A ssistance ? Whether you ’re experiencing hardship due to loss of employment, income reduction, illness or other related impacts , here are your options that may be available to you based on investor guidelin...
Homeowner's/Hazard Insurance

Last Updated: 08/01/2025 in Escrow, Tax & Insurance

I have a new homeowners insurance policy. Do I need to send it to you? Yes, you need to inform us of any changes in your insurance policy. You can send your new policy to us online at . It's quick and easy! Alternatively, you can fax the policy...